Shipping policy

SHIPPING POLICY

At Maison Florette, every order is thoughtfully packed and fulfilled in partnership with Butler Coffee Lab®, a nonprofit social enterprise creating meaningful employment opportunities for individuals with disabilities and barriers to work.

Processing Times
Orders are typically processed within 2–5 business days, excluding weekends and holidays. During periods of high order volume, launches, or holidays, processing times may occasionally be longer.

Shipping Methods
Orders are shipped using the shipping method selected at checkout or, when applicable, the most appropriate shipping method available for your order.

Shipping Rates
Shipping rates are calculated based on the details of your order and are displayed at checkout prior to purchase. Available shipping options and pricing may vary depending on order size, destination, and current promotions.

Tracking Information
Once your order ships, you will receive a confirmation email with tracking information, if available.

Delivery Estimates
Delivery timelines provided at checkout are estimates only and are not guaranteed. Shipping delays may occur due to weather, carrier issues, holidays, or circumstances outside our control.

Incorrect Shipping Information
Please ensure your shipping address is accurate before placing your order. Maison Florette is not responsible for delays, losses, or additional shipping charges resulting from incorrect or incomplete shipping information provided at checkout.

Lost or Damaged Packages
If your package arrives damaged or appears to be lost in transit, please contact us at hello@maisonflorette.com as soon as possible so we can assist in resolving the issue.

Questions
For shipping questions or support, please contact:
hello@maisonflorette.com